CARJON Air Conditioning and Heating, Inc. Smithfield, RI

Installation Satisfaction Survey

Your Information

Name:

Phone:

E-mail:

Address:

City:

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Best way to contact you if needed:

Telephone
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Questions about your experience...

Approximate date of installation:

What type of system did we install for you? (check all that apply)
Central Air Conditioning
Heating
Heating and A/C
Other:

What was the primary reason for purchasing a new heating and/or air conditioning system?
Breakdown of previous system
New home construction
Home renovation
Unhappy with previous system
Other:

How did you hear about us?
Recommended by friend or family
Advertisement
Internet Search
Previous experience with us
Phone book
Overall reputation
Other:

What was the primary reason for chooosing CARJON?
Competitive Price
Friendly/Trustworthy
System brand preference
Knowledgeable
Previous experience with us
Other:

Would you recommend us to your friends or family?
Definitely would
Probably would
Neutral
Probably not
Definitely not

How would you rate your experience with our installation department in the following areas?

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Overall Satisfaction
Courteous and friendly
Clean appearance
Completed work in a timely manner
Kept work area neat and clean
Explained operation of the system
Explained equipment and warranties

How would you rate your experience with our estimator in the following areas?

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Professional
Knowledgeable and competent
Courteous and friendly
Answered questions to my satisfcation
Explained the installation process
Took time to understand my needs
Followed up after the installation

Do you have any comments or suggestions that may help improve your experience next time?

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