CARJON Air Conditioning and Heating, Inc. Smithfield, RI

Customer Service Satisfaction Survey

Your Information

Name:

Phone:

E-mail:

Address:

City:

State:

Zip:

Best way to contact you if needed:

Telephone
Email
Other:

Questions about your experience

Was your air conditioning and/or heating working properly when you contacted us?
Yes
No

If service was needed on your system, was the problem resolved completely?
Yes
No
Not applicable

How did you hear about us?
Recommended by friend or family
Advertisement
Internet Search
Previous experience with us
Phone book
Overall reputation
Other:

What was the primary reason for chooosing CARJON?
Competitive Price
Friendly/Trustworthy
System brand preference
Knowledgeable
Previous experience with us
Other:

Would you recommend us to your friends or family?
Definitely would
Probably would
Neutral
Probably not
Definitely no t

Do you have a maintenance agreement with us?
Yes
No

Were you offered a maintenance agreement?
Yes
No

How would you rate your experience with our Service Technician in the following areas?

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Overall Satisfaction
Knowledgeable and competent
Courteous and friendly
Clean appearance
Completed work in a timely manner
Kept work area neat and clean
Explained service performed
Took time to understand my needs

How would you rate your experience with our Customer Service Representative in the following areas?

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Professional
Knowledgeable and competent
Courteous and friendly
Handled my call promptly
Answered questions to my satisfcation
Explained the service process
Took time to understand my needs

Do you have any comments or suggestions that may help improve our Customer Service?

Would you like to join our online newsletter for updates on specials, company news, and Comfort tips?
No, thanks
Yes, please. my Email is: