CARJON was started over 25 years ago with one idea in mind: Customer Satisfaction. Over the years we have built our foundation on this idea, providing a quality service that ensures the fulfillment of all of our customers.
This still remains our number one priority at CARJON. In everything we do, from spotless installations to timely service, we go that extra step to make sure you're happy. You can expect the highest level of service from CARJON--nothing short of exceptional. In fact, we've been awarded Highest Level of Customer Satisfaction in New England 4 years in a row and have received the Angie's List Super Service Award the past three years!
We don't need to tell you how much we care about our customers; hear it from them:
Overall Rating / 242 Total 1st-Party Reviews
CARJON Air Conditioning & Heating, Inc.
While this service was contracted system maintenance on multiple home mini-splits, Carjon's Technican, Morgan O., was fantastic. She was very friendly and professional, and completed the maintenance quickly and efficiently. Her attention to detail was superior to all prior Techs who have done this job in the past. She worked cleanly and treated our home with care. We would be happy to have her return for all future appointments.
The worst experience possible. When I called for a technician to come out, I was told that there is 159.00 fee that would cover diagnostics, labor repairs, and parts were an additional charge. I asked several times if the 159.00 cover any and all labor. I was continously told yes. I had asked several times to make sure. The technician came and replaced one part, which he couldn't tell me the exact price of the part because he is not given that information by his manager (Amanda). The total for the visit was over $600.00. Even if I was paying for labor he was here for less than 3 hours. When I spoke to Amanda she told me that it does not matter what I was quoted for the visit I would have to pay the $600+ for the additional labor or the technicisn would be removed and leave. I opted to have the part removed. She was one of the most unprofessional people I have ever had to deal with. She continued to speak over me and continued to tell me I was wrong. She also told me that the calls are recorded and she could listen to what was said. I asked her do to that and then she refused to. I do want to point out that the technician that was here was the only positive thing of my experience. He was polite and professional through the whole ordeal. Amanda needs to to better. Much better. And so does Carjon. I wouldn't use them if I was you. Follow up to Carjon ridiculous repsonse. If you listen to the recording you would have heard me ask if there was any separate labor charge if a part needed to be replaced and I was told the $159.00 covered the labor. The invoice that was shown to me didn't have a detailed breakdown of what the part cost and how much the labor was. The technician was here for less than 3 hours and 2 of those hours he was waiting to hear back from the office to see if they could locate a part from the factory instead of using the universal part he had on hand. Which he ended up using the universal part anyway. Just padding the bill. Consumers beware. They are underhanded.
I could hardly be more disappointed in Carjon. I need a new thermostat for our house, which has two systems—one of which has stopped working. We swapped the thermostats between the units, and the issue clearly follows the thermostat. I called Carjon to order a replacement, but the best they could offer was to schedule a diagnostic visit a week away. They couldn’t even confirm if they’d bring a new thermostat that day, suggesting it might be a fuse or breaker issue instead. What a frustrating experience. Carjon installed both systems 5 years ago. UPDATE: 10/06/2025 : I ordered a thermostat, it arrived promptly, and I installed it myself without any issue. The process was simple and straightforward. It is disappointing that Carjon did not seem interested in assisting with such a basic request or in listening to a customer’s needs. I understand that businesses have procedures in place, but when those procedures hinder rather than help customers, it may be time to reevaluate them. Regarding Carjon’s response below, to clarify: I was not requesting a repair quote — I was simply asking for the price of a thermostat. Instead, I was told I would need to schedule a technician visit, pay the standard service fee, have the technician confirm that the thermostat was faulty, and then be informed of the replacement cost — all with a 10-day wait. This approach is unnecessarily cumbersome and does not serve the customer well. I would strongly encourage Carjon to review this process and consider a more customer-friendly approach moving forward.
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