CARJON was started over 25 years ago with one idea in mind: Customer Satisfaction. Over the years we have built our foundation on this idea, providing a quality service that ensures the fulfillment of all of our customers.
This still remains our number one priority at CARJON. In everything we do, from spotless installations to timely service, we go that extra step to make sure you're happy. You can expect the highest level of service from CARJON--nothing short of exceptional. In fact, we've been awarded Highest Level of Customer Satisfaction in New England 4 years in a row and have received the Angie's List Super Service Award the past three years!
We don't need to tell you how much we care about our customers; hear it from them:
Overall Rating / 242 Total 1st-Party Reviews
CARJON Air Conditioning & Heating, Inc.
We had the best experience with CARJON regarding our purchase and installation of a new furnace, air conditioner and help switching over to natural gas from oil. We couldn’t have asked for more. It began with Rob in sales who came out to look at the space, answer any questions we had (which were numerous), give us a quote for the job and continued to answer more questions after he left. He consulted with his team when needed, before making any promises they could not follow thru with. He was patient, respectful and knowledgeable. We felt he was very honest and forthcoming, only recommending what we needed. Albert, a member of the team, as well as Ely were also both great. Albert came out with Rob on his second visit, did measurements etc and discussed with us more thoroughly, where things would be placed, where the gas lines would run etc. He was very knowledgeable and helpful. Then there was Ely, who was there for three days with different guys, removing the old furnace and AC unit and installing the new ones. While there for the three days, he and the others were non intrusive, explained what they were doing and next steps, were neat and cleaned up everything, leaving the area as it was - except with the new equipment. He took care of meeting with the person from RI Energy who had to come and put some additional equipment on the gas line, and an inspector, who had to inspect his work while he was here. The inspection passed wth flying colors. When done with the job, Ely explained the new system in detail and also how to program the new thermostat. He didn’t want to leave us with any questions, or the job not completed to the point it should be for that phase of the project. Ely was awesome and went above and beyond our expectations! Actually, Rob, Albert and the rest of the team did as well! We would highly recommend CARJON to others.
System installed 2004 by CARJON needed replacement due to age. The replacement included up to date components with better performance. The installation was completed in less than a day. I consider CARJON and CARJON tecnicians to be the best and recommend them to anyone considering AC system installation. They provided a detailed specification and installation plan along with a verbal description and explanation.
I came home from work to an 80-degree house and quickly realized something wasn’t quite right with my air conditioner. I called Carjon, and despite it being after hours, Alex arrived within an hour. Alex took his time to thoroughly inspect and test the entire system, explaining his findings and walking me through each step of the process. He was incredibly knowledgeable, informative, and maintained a positive attitude throughout the visit, even late into the evening. During his final system check, Alex identified the thermostat as the source of the problem. Although it was already past 8:00 p.m., he still took the extra time to make sure that was truly the culprit before heading out. I really appreciated Alex’s professionalism, dedication, and willingness to go above and beyond to get my air conditioning back up and running, and recommend Carjon!
Where do I start? They called me when they opened. They listened to my situation and gave me 8 to 12 appointment. I dealt with some many great associates and I would highly recommend them for their great service and price. I've used them before and there are not enough nice words I can say. They were fair with their pricing and gave me recommendations to keep the reason for my call the dreaded Coventry mice. Thank YOU again. Michael and Deborah Murphy
We had an emergency call today concerning our A/C units, with the first warm days just ahead. Neither exterior unit was working. Placed a call for service, and heard back from a field serviceman within 10 minutes. He was at our home less than 30 minutes later. Jason did a great job in diagnosing and explaining the problem and completed the repairs. The A/C is back on! Thank you Jason and Car-Jon!
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