CARJON was started over 25 years ago with one idea in mind: Customer Satisfaction. Over the years we have built our foundation on this idea, providing a quality service that ensures the fulfillment of all of our customers.
This still remains our number one priority at CARJON. In everything we do, from spotless installations to timely service, we go that extra step to make sure you're happy. You can expect the highest level of service from CARJON--nothing short of exceptional. In fact, we've been awarded Highest Level of Customer Satisfaction in New England 4 years in a row and have received the Angie's List Super Service Award the past three years!
We don't need to tell you how much we care about our customers; hear it from them:
Overall Rating / 243 Total 1st-Party Reviews
CARJON Air Conditioning & Heating, Inc.
Second time I have had service this year for maintenance and both times I was extremely pleased with the service. First, because they explained what they were doing, and second, they took the time and happily answered all of my questions fully and honestly. They took my concerns seriously and checked on a few extra things to get more info. They have actually done more service for less money compared to another place I had come in who charged almost triple and left without having anything fixed. I wish I could remember the first gentleman's name but the service today was from Brian. Wish I could have tipped him but I had no cash! I also wanted to mention how nice it was to get possible date switches to sooner dates by text message. Unfortunately i couldnt move the dates but had plent of opportunities if I wated the service sooner which is great for customers. Thanks again Carjon! I will suggest you guys and stick with you guys as well!
An HVAC tech from another company determined that I needed to add one pound of R410 refrigerant to my air conditioner. I called Carjon to compare their price. They said they would not quote the price unless I scheduled a service call to analyze the system. I told them I already had that analysis. Still wouldn't give me an answer. It is interesting that the official Trane website (Carjon is a dealer) clearly posts the pricing (see below). "How much is R-410A per pound? Supplies of R-410A are more plentiful, so the price per pound is lower than for R-22. But R-410A is being phased out as well, and prices will rise as supplies dwindle. You can expect to pay $40-$90 per pound installed. A full recharge will require 2-4 pounds per ton of capacity. Remember, the cost to recharge your home AC unit with R-410A will include the cost of the service call and labor in addition to the cost of the refrigerant itself."
We had the best experience with CARJON regarding our purchase and installation of a new furnace, air conditioner and help switching over to natural gas from oil. We couldn’t have asked for more. It began with Rob in sales who came out to look at the space, answer any questions we had (which were numerous), give us a quote for the job and continued to answer more questions after he left. He consulted with his team when needed, before making any promises they could not follow thru with. He was patient, respectful and knowledgeable. We felt he was very honest and forthcoming, only recommending what we needed. Albert, a member of the team, as well as Ely were also both great. Albert came out with Rob on his second visit, did measurements etc and discussed with us more thoroughly, where things would be placed, where the gas lines would run etc. He was very knowledgeable and helpful. Then there was Ely, who was there for three days with different guys, removing the old furnace and AC unit and installing the new ones. While there for the three days, he and the others were non intrusive, explained what they were doing and next steps, were neat and cleaned up everything, leaving the area as it was - except with the new equipment. He took care of meeting with the person from RI Energy who had to come and put some additional equipment on the gas line, and an inspector, who had to inspect his work while he was here. The inspection passed wth flying colors. When done with the job, Ely explained the new system in detail and also how to program the new thermostat. He didn’t want to leave us with any questions, or the job not completed to the point it should be for that phase of the project. Ely was awesome and went above and beyond our expectations! Actually, Rob, Albert and the rest of the team did as well! We would highly recommend CARJON to others.
System installed 2004 by CARJON needed replacement due to age. The replacement included up to date components with better performance. The installation was completed in less than a day. I consider CARJON and CARJON tecnicians to be the best and recommend them to anyone considering AC system installation. They provided a detailed specification and installation plan along with a verbal description and explanation.
I came home from work to an 80-degree house and quickly realized something wasn’t quite right with my air conditioner. I called Carjon, and despite it being after hours, Alex arrived within an hour. Alex took his time to thoroughly inspect and test the entire system, explaining his findings and walking me through each step of the process. He was incredibly knowledgeable, informative, and maintained a positive attitude throughout the visit, even late into the evening. During his final system check, Alex identified the thermostat as the source of the problem. Although it was already past 8:00 p.m., he still took the extra time to make sure that was truly the culprit before heading out. I really appreciated Alex’s professionalism, dedication, and willingness to go above and beyond to get my air conditioning back up and running, and recommend Carjon!
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